SOFTWARE MAINTENANCE AND UPDATES

• a. For a period of twelve (12) months following the purchase of the SOFTWARE, CSSS will provide email support with a guaranteed response in two (2) business day.
• b. For a period of twelve (12) months following the purchase of the SOFTWARE, CSSS will provide free critical upgrades to the SOFTWARE. Updates may be obtained by CSSS own portal from time to time.
• c. Upgrades and Updates. If this copy of the SOFTWARE is an upgrade or update from an earlier version of the SOFTWARE, it is provided to you on a license exchange basis. You agree by your installation and use of such copy of the SOFTWARE to voluntarily terminate your earlier EULA and that you will not continue to use the earlier version of the SOFTWARE or transfer it to another person or entity.
• d. Product Discontinuance. CSSS reserves the right to discontinue the SOFTWARE; any component of the SOFTWARE, whether offered as a standalone product or solely as a component; and/or any support resources, at any time.
• e. Discontinuation Policy. Once a software version is discontinued, no future support or updates will be provided or made available by CSSS for that particular software version. You understand that discontinued software versions (for which support and updates are no longer provided) may in the future be vulnerable to un-patched issues, including bugs, security, and other risks, and that CSSS is not responsible for your continued use of such software.
• f. Technical Support as a period of twelve (12) months. Please refer to support policy